Help Center – USA Leather Craft Support & FAQs
Orders & Shipping
Q1: Do you ship across the World?
Yes, we ship all over the World.
Q2: How long does delivery take?
Delivery usually takes 10–15 business days (including production time).
Q3: Is shipping free?
No, we charge a standard shipping fee on most orders within the US.
Q4: Can I track my order?
Yes, tracking details are shared via email once your order is shipped.
Q5: Where is my order shipped from?
Orders are shipped from our international production facility.
Q6: What if my order is delayed?
Delays are rare, but in such cases our support team will update you.
Q7: Do I need to pay customs charges?
Some international shipments may be subject to customs fees.
Q8: Can I change my shipping address after ordering?
Yes, within 12 hours of placing the order.
Q9: How do I know my order is confirmed?
You will receive a confirmation email instantly after purchase.
Q10: Where Will My Order Be Shipped From?
Orders are shipped either from our North Carolina, USA warehouse when the item is in stock, or directly from our production facilities in Pakistan or Italy when required.
Size & Fit
Q1: How do I find my size?
Use our men & women size chart and measure your chest for accuracy.
Q2: What if I am between two sizes?
We recommend choosing the larger size for comfort.
Q3: Do you offer custom sizing?
Yes, we offer made-to-measure jackets.
Q4: Can I request changes in fit?
Yes, custom fit adjustments are available.
Q5: Are your sizes US standard?
Yes, all sizes follow US sizing standards.
Q6: Do jackets shrink over time?
No, genuine leather does not shrink.
Q7: How accurate is your size chart?
Our size chart is highly accurate when followed correctly.
Q8: Can I get help choosing size?
Yes, our support team can guide you.
Q9: Do you offer slim or regular fit?
Yes, both fit options are available.
Returns & Refunds
Q1: What is your return policy?
We accept returns within 3 days for unused items.
Q2: Can I return a custom jacket?
Custom orders are non-returnable.
Q3: How do I start a return?
Contact our support team to initiate a return.
Q4: Do you offer full refunds?
Yes, if return conditions are met.
Q5: Who pays return shipping?
Customer is responsible unless item is faulty.
Q6: How long does refund take?
Refunds are processed within 5–7 business days.
Q7: Can I exchange my product?
No
Q8: Can I cancel my order?
Yes, within 12 hours of placing order.
Q9: What if I receive a damaged item?
We replace or refund damaged products immediately.
Product & Quality
Q1: Are your jackets real leather?
Yes, 100% genuine leather.
Q2: What type of leather do you use?
We use premium cowhide and lambskin leather.
Q3: Are jackets handmade?
Yes, each jacket is handcrafted by skilled artisans.
Q4: Do jackets last long?
Yes, genuine leather lasts for years.
Q5: Will leather age over time?
Yes, it develops a natural vintage look.
Q6: Are jackets waterproof?
They are water-resistant but not fully waterproof.
Q7: Do colors fade?
No, if properly maintained.
Q8: Are jackets heavy?
They are medium-weight for comfort and durability.
Q9: Do you offer lining inside jackets?
Yes, premium inner lining is included.
Q10: Can I customize design?
Yes, customization is available.
Payments & Security
Q1: What payment methods do you accept?
All major credit/debit cards.
Q2: Is online payment secure?
Yes, fully encrypted checkout system.
Q3: Do you offer cash on delivery?
No, only online payments are accepted.
Q4: Can I pay in installments?
Depending on payment provider availability.
Q5: Are there hidden charges?
No hidden charges at all.
Q6: Do you accept PayPal?
Yes, PayPal is supported.
Q7: Is my card information stored?
No, we do not store card details.
Q8: Can I change payment method after order?
No, once order is placed it cannot be changed.
Q9: Do prices include tax?
Taxes may apply depending on location.
Q10: Is checkout secure?
Yes, SSL encrypted checkout.
Support
Q1: How can I contact support?
Email and live chat support available.
Q2: What is response time?
Usually within 12 hours.
Q3: Do you offer WhatsApp support?
Yes, for quick assistance.
Q4: Is support available on weekends?
Yes, limited weekend support available.
Q5: Can I get order updates?
Yes, via email or chat.
Q6: Do you offer live chat?
Yes, on website.
Q7: Can I request product suggestions?
Yes, our team helps with recommendations.
Q8: Do you support after delivery?
Yes, full after-sales support available.
Q9: Can I modify my order?
Only within 12 hours of purchase.
Q10: Do you provide styling help?
Yes, we help customers choose styles.