Help Center – USA Leather Craft Support & FAQs
Orders & Shipping
Q1: Do you ship across the USA?
Yes, we ship all over the United States.
Q2: How long does delivery take?
Delivery usually takes 10–15 business days (including production time).
Q3: Is shipping free?
Yes, we offer free standard shipping on most US orders.
Q4: Can I track my order?
Yes, tracking details are shared via email once your order is shipped.
Q5: Where is my order shipped from?
Orders are shipped from our international production facility.
Q6: Do you offer express shipping?
Yes, express shipping options are available at checkout.
Q7: What if my order is delayed?
Delays are rare, but in such cases our support team will update you.
Q8: Do I need to pay customs charges?
Some international shipments may be subject to customs fees.
Q9: Can I change my shipping address after ordering?
Yes, within 12–24 hours of placing the order.
Q10: How do I know my order is confirmed?
You will receive a confirmation email instantly after purchase.
Size & Fit
Q1: How do I find my size?
Use our size chart and measure your chest for accuracy.
Q2: What if I am between two sizes?
We recommend choosing the larger size for comfort.
Q3: Do you offer custom sizing?
Yes, we offer made-to-measure jackets.
Q4: Can I request changes in fit?
Yes, custom fit adjustments are available.
Q5: Are your sizes US standard?
Yes, all sizes follow US sizing standards.
Q6: What if the jacket doesn’t fit?
We offer easy exchange within 7 days.
Q7: Do jackets shrink over time?
No, genuine leather does not shrink.
Q8: How accurate is your size chart?
Our size chart is highly accurate when followed correctly.
Q9: Can I get help choosing size?
Yes, our support team can guide you.
Q10: Do you offer slim or regular fit?
Yes, both fit options are available.
Returns & Refunds
Q1: What is your return policy?
We accept returns within 7 days for unused items.
Q2: Can I return a custom jacket?
Custom orders are non-returnable unless defective.
Q3: How do I start a return?
Contact our support team to initiate a return.
Q4: Do you offer full refunds?
Yes, if return conditions are met.
Q5: Who pays return shipping?
Customer is responsible unless item is faulty.
Q6: How long does refund take?
Refunds are processed within 5–7 business days.
Q7: Can I exchange my product?
Yes, exchanges are available.
Q8: What condition must items be in?
Unused, unworn, with original tags.
Q9: Can I cancel my order?
Yes, within 12 hours of placing order.
Q10: What if I receive a damaged item?
We replace or refund damaged products immediately.
Product & Quality
Q1: Are your jackets real leather?
Yes, 100% genuine leather.
Q2: What type of leather do you use?
We use premium cowhide and lambskin leather.
Q3: Are jackets handmade?
Yes, each jacket is handcrafted by skilled artisans.
Q4: Do jackets last long?
Yes, genuine leather lasts for years.
Q5: Will leather age over time?
Yes, it develops a natural vintage look.
Q6: Are jackets waterproof?
They are water-resistant but not fully waterproof.
Q7: Do colors fade?
No, if properly maintained.
Q8: Are jackets heavy?
They are medium-weight for comfort and durability.
Q9: Do you offer lining inside jackets?
Yes, premium inner lining is included.
Q10: Can I customize design?
Yes, customization is available.
Payments & Security
Q1: What payment methods do you accept?
All major credit/debit cards.
Q2: Is online payment secure?
Yes, fully encrypted checkout system.
Q3: Do you offer cash on delivery?
No, only online payments are accepted.
Q4: Can I pay in installments?
Depending on payment provider availability.
Q5: Are there hidden charges?
No hidden charges at all.
Q6: Do you accept PayPal?
Yes, PayPal is supported.
Q7: Is my card information stored?
No, we do not store card details.
Q8: Can I change payment method after order?
No, once order is placed it cannot be changed.
Q9: Do prices include tax?
Taxes may apply depending on location.
Q10: Is checkout secure?
Yes, SSL encrypted checkout.
Support
Q1: How can I contact support?
Email and live chat support available.
Q2: What is response time?
Usually within 24 hours.
Q3: Do you offer WhatsApp support?
Yes, for quick assistance.
Q4: Is support available on weekends?
Yes, limited weekend support available.
Q5: Can I get order updates?
Yes, via email or chat.
Q6: Do you offer live chat?
Yes, on website.
Q7: Can I request product suggestions?
Yes, our team helps with recommendations.
Q8: Do you support after delivery?
Yes, full after-sales support available.
Q9: Can I modify my order?
Only within 12 hours of purchase.
Q10: Do you provide styling help?
Yes, we help customers choose styles.