Return & Refund Policy

At Leather Craft, we are committed to delivering high-quality products that match the images and descriptions provided on our website.

Customers may request a return within 6 days of delivery, provided the item meets our eligibility criteria.

Return Eligibility

A refund will only be approved if:

• The product received is materially different from what is shown in the product images or described on the website, or.
  
• The item has a verified manufacturing defect or quality issue.
  
• All returned items are subject to inspection before approval of any refund.

Return Conditions

To be eligible for return or review, the item must be:

• Unused, unwashed, and in original condition
• Returned with all original tags attached
• Packaged in original packaging
• Accompanied by valid proof of purchase (order confirmation or receipt)

Non-Eligible Returns

Returns and refunds will not be accepted in the following cases:

• The product matches the images, description, and specifications
• Minor variations in color, texture, or shade due to lighting or screen differences
• Preference-based concerns (e.g., liking, feeling, or expectation mismatch)
• Incorrect size selection by the customer
• Delayed response or failure to receive the package from the shipping carrier
• Customized or made-to-order products
• Clearance or discounted items (if applicable)
• Change of mind or personal preference after delivery

Exchange Policy

We aim to ensure customer satisfaction through flexible exchange options.

Customers may request an exchange within 6 days of delivery in the following cases:

Size does not fit properly

Customer wishes to select a different product

Important:

Exchange or reshipping charges may apply depending on the case

Items must meet the same return condition standards mentioned above

Exchanges are subject to product availability

Defective or Incorrect Items

If you receive a  defective, or incorrect product:

• Notify us within 7 days of delivery
• Provide clear images or videos for verification

After review and confirmation, we will offer:

• A replacement at no additional cost, or
• A refund (if applicable and approved)
  

Chargeback & Dispute Policy

By placing an order, the customer agrees to first contact our support team to resolve any issue before initiating a payment dispute or chargeback.

We maintain detailed records of all transactions, including order confirmation, communication history, shipment tracking, and proof of delivery.

If a chargeback is filed without prior communication, we reserve the right to:

• Contest the chargeback with all supporting evidence
• Provide transaction records, delivery proof, and policy acceptance logs to the payment provider
• Restrict or refuse future services to the customer

We strongly encourage customers to reach out to us first, as most issues can be resolved quickly through our support team.

How to Initiate a Request

To request a return or exchange, please contact:

Email: info@usaleathercraft.com

Please include:

• Order number
• Reason for request
• Supporting images (if applicable)

Final Notes

• All refund and exchange requests are subject to inspection and approval
• Approved refunds are processed within 5–10 business days to the original payment method
• By placing an order, the customer agrees to all terms outlined in this policy